The following is a pilot that was presented to a client as part of an Online Support Development Initiative

This is a simple prototype to show possibilities for Carto Online Support and training:

How-To video:

This video shows how to complete a procedure. It could be used:

• To share the knowledge from sernior FSEs to more junior ones and develop systematic procedures of how to do something
• By on-site users if they have difficulty to perform a support procedure that an engineer wants them to follow

Intereractive Computer-Based Training:

This Flash animated presentation asks users to follow steps in a practical way/ This makes it possible for them to learn how to do something while learning a defined process and method. Applicaitons include:

• Training for new starters before they receive formal clinical training
• Remote support for non-technical users
• Development of a Carto University course curriculum and certification

CLICK HERE TO START THE LESSON